PRIVACY POLICY
1. Who We Are
CHG South West Ltd provides professional plumbing, heating, electrical, and renewable energy services across domestic and commercial properties.
2. What Information We Collect
When you contact us, request a quote, or use our services, we may collect:
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Name, address, and contact details
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Information about your property and the work required
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Booking and service history
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Payment and billing details
3. How We Use Your Information
We use your information to:
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Provide quotes and carry out work
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Book appointments and manage jobs
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Communicate with you about your service
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Process payments and maintain records
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Meet legal and compliance requirements
4. Marketing
We will only send marketing communications where you have opted in. You can unsubscribe at any time.
5. Sharing Your Information
We only share your data where necessary, including with:
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Engineers and subcontractors completing work
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Suppliers (e.g. for warranties or equipment)
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Payment providers
We never sell your personal data.
6. How Long We Keep Your Data
We keep your data only as long as needed to:
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Deliver our services
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Meet legal obligations
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Support warranties and service plans
7. Your Rights
You have the right to:
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Request a copy of your data
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Ask us to correct or delete your data
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Object to how your data is used
To do so, simply contact us using the details below.
8. Keeping Your Data Safe
We take appropriate measures to protect your information from unauthorised access, loss, or misuse.
9. Contact Us
If you have any questions about how we handle your data:
CHG South West Ltd
Email: info@chgsouthwest.com
Phone: 01308 420170
Website: www.chgsouthwest.com
10. Complaints
If you are not satisfied, you can contact the Information Commissioner’s Office (ICO):
www.ico.org.uk
Last Updated: 30/04/26